Overview
At Enfants Riches Déprimés, we want you to feel confident with every purchase. If your order isn’t right for you, you may request a return or exchange within 30 days of delivery, subject to the conditions outlined in this policy.
To qualify for a return or exchange, items must be unused, unworn, unwashed, and in their original condition. Products should include all original tags, labels, packaging, and accessories provided with the order.
Return Eligibility
Before requesting a return, please ensure that:
- The request is submitted within 30 days of delivery.
- The item has not been worn, washed, or used.
- Original tags and labels are still attached.
- The product is returned in its original condition and packaging.
- The item has not been damaged, altered, or modified.
- You have your order number or other valid proof of purchase.
Please contact us before sending any product back. Do not return an item without receiving return instructions from our support team.
Items That Cannot Be Returned
For hygiene, safety, or other reasons, certain products may not be eligible for return or exchange.
These may include:
- Gift cards.
- Personalized or customized products.
- Items marked as final sale.
- Products that have been worn, washed, or used.
- Items missing original tags or packaging.
- Products damaged after delivery due to customer use.
- Items returned after the applicable return period.
Additional restrictions may apply to certain personal-use or hygiene-related products.
How to Request a Return
To request a return, contact our support team at:
support@enfantsrichesdeprimesshop.com
Please include:
- Your order number.
- Name of the item you wish to return.
- Reason for the return.
- Photos of the product, if requested by our team.
Our support team will review your request and provide return instructions if your request is eligible.
Please do not ship your item until your return request has been approved.
Exchanges
We may accept exchanges for eligible items, subject to availability.
If you would like to exchange an item for a different size, colour, or eligible product, please contact us at support@enfantsrichesdeprimesshop.com within 30 days of delivery.
The item must be returned unused, unworn, unwashed, and with its original tags and packaging.
If the requested replacement item is unavailable, we may offer an alternative solution, such as store credit or a refund, where applicable.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible.
Send an email to support@enfantsrichesdeprimesshop.com with your order number and clear photographs showing the issue.
After reviewing your request, we may provide a replacement, exchange, or refund depending on the circumstances.
Return Shipping
Once your return has been approved, our support team will provide the appropriate return instructions.
Unless an item is defective, damaged, incorrect, or otherwise covered by applicable consumer protection laws, the customer may be responsible for return shipping costs.
Original shipping charges may not be refundable where permitted by applicable law.
We recommend using a tracked shipping service when returning your order. Enfants Riches Déprimés cannot guarantee receipt of returns that are sent without tracking.
Return Inspection
Once your returned item reaches us, it will be inspected to ensure that it meets our return conditions.
Items that have been worn, washed, damaged, altered, or returned without the required tags and packaging may not qualify for an exchange or refund.
If your return is approved, we will process the applicable exchange, store credit, or refund according to your request and the circumstances of the return.
Refunds Instead of Exchanges
If an exchange cannot be completed because the requested item is unavailable, we may offer a refund or store credit where applicable.
Approved refunds will generally be issued to the original payment method used for the purchase. Processing times may vary depending on your bank or payment provider.
Order Cancellation
If you wish to cancel your order, contact us as quickly as possible at:
support@enfantsrichesdeprimesshop.com
Cancellation requests are only possible before an order has been processed or dispatched. Once an order has been shipped, cancellation may no longer be possible, and you may need to follow our return procedure.
Contact Us
For any questions regarding returns, exchanges, damaged items, incorrect orders, or return eligibility, please contact:
Enfants Riches Déprimés
Email: support@enfantsrichesdeprimesshop.com
Our support team will assist you with your return or exchange request and provide the necessary instructions.